MTN Group has confirmed that it recently experienced a cybersecurity incident affecting its systems.
While all platforms remain fully operational and no major service disruptions have occurred, the telecommunications giant has initiated a forensic investigation to assess the full scope of the breach. Early indications suggest that the personal data of approximately 5,700 MTN Ghana customers may have been compromised.
The company assured customers and stakeholders that the confidentiality, integrity, and availability of its systems remain a top priority. MTN emphasized that despite the incident, its operations are running smoothly, and proactive measures are being taken to address the situation swiftly and effectively.
In a public statement, MTN Ghana noted, “We are mindful that our stakeholders may have concerns. While at this early stage of the investigation, we have not been able to ascertain the full extent of the incident, early indications are that about 5,700 MTN Ghana customers’ data may have been affected. We will contact the customers involved.”
MTN Working Closely With Leading Cybersecurity Experts
To contain the incident and safeguard against further exposure, MTN is working closely with leading cybersecurity experts. The ongoing forensic investigation is being conducted in line with established security protocols, and the company is devoting the necessary resources to resolve the matter. Though the exact nature of the compromised data has not been fully disclosed, MTN is taking all necessary steps to mitigate potential risks.
In light of the situation, MTN is urging its customers to remain alert and take proactive steps to protect their personal information. The company has issued the following security guidelines:
- Customers are advised to place a fraud alert on their credit reports with major credit bureaus to mitigate any possible fraudulent activities.
- All MTN, MoMo (Mobile Money), and banking apps and devices should be kept up to date with the latest security patches and software updates.
- Users should employ strong and unique passwords across accounts and change them regularly.
- Customers should be cautious of unexpected messages, especially those containing links or requesting sensitive information.
- It is crucial not to disclose passwords, PINs, or One-Time Passwords (OTPs) in response to phone calls, text messages, or emails.
- Where available, customers are encouraged to activate multi-factor authentication for an added layer of security.
Commitment To Protecting Customer Privacy
MTN has reiterated its unwavering commitment to protecting customer privacy and maintaining the trust it has built with its user base over the years. “The privacy of information is our top priority, and we remain committed to safeguarding the integrity of our systems and the trust placed in us by our customers and other stakeholders. We will continue to contain and manage this matter carefully,” the company stated.
The telecom leader acknowledged the potential concerns such incidents might generate, especially in an age where data breaches have become increasingly common. MTN has committed to providing regular updates and guidance to affected individuals and the general public as more details become available.
Customers who suspect any suspicious activity or need further assistance are encouraged to contact MTN’s customer care team. The company’s support team is available to provide information and address any questions through its toll-free number, 100.
As the digital landscape becomes increasingly complex, incidents such as these underscore the importance of constant vigilance and robust security measures. While MTN continues its investigation and strengthens its cybersecurity framework, customers must also play their part in protecting their digital identities and assets.
In a world that relies heavily on digital connectivity, the resilience of telecom networks like MTN is crucial. The company’s swift and transparent response to this incident highlights its commitment to customer security and its resolve to confront cyber threats head-on. MTN has assured its customers and stakeholders that every effort is being made to bring this issue to a swift and secure resolution.
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