British Airways has strongly been accused by the Consumer Protection Agency (CPA), alleging that the airline has been charging Ghanaian customers an additional $50 fee when purchasing airline tickets.
The CPA, deeming this fee illegal, condemned British Airways’ conduct and demanded an immediate end to the charge since it believed the price to be unlawful.
In the statement, the CPA highlighted a particular practice involving cash payments for airplane tickets at Standard Chartered Bank branches.
According to the CPA, Standard Chartered Bank and British Airways have worked together to impose a $50 fee on clients who make payments at the bank’s branches.
The CPA insisted vehemently that such a fee is illegal and compelled British Airways to immediately stop the practice.
The CPA further claimed that the extra fee is a result of an agreement between British Airways and Standard Chartered Bank. However, the agency emphasized that passengers should not be caught in the middle of any arrangement made between the two entities.
CPA in its statement also disclosed that their investigation pointed to British Airways as the party instructing Standard Chartered Bank to levy the purportedly unjustifiable $50 fee on top of the ticket price.
In response to the situation, the CPA encouraged affected passengers who had paid the extra $50 fee to contact them for assistance in obtaining possible refunds. They assured those affected that they would work towards facilitating reimbursements.
This situation raises concerns about the transparency and fairness of airline ticket pricing practices in Ghana, highlighting the importance of consumer protection measures and the need for companies to comply with local regulations. As the situation unfolds, stakeholders eagerly await responses from both British Airways and Standard Chartered Bank to address the charges and explain their stance.
British Airways Passengers Disappointed After Arriving At KIA Without Luggage
Recently, it can be recalled that scores of passengers who travelled with British Airways (BA) from London to Accra expressed their disappointment with the airline after they got to the Kotoka International Airport (KIA) and realized that their luggage were left in Heathrow London.
The passengers, who were shocked at the turn of event said they were left confused after they were informed that their luggage were dropped.
Some of the passengers disclosed they were handed forms upon arrival, indicating that British Airways knew of the situation before the plane departed Heathrow London.
Some passengers regretted the situation, insisting that the airline should have informed them before jetting off.
Other passengers who narrated similar ordeal with British Airways in the past recounted that it took two weeks for their luggage and suitcases to be relocated to Accra.
CPA therefore cautioned British Airways to be circumspect in its dealings with its passengers, particularly Ghanaians.