The Managing Director of Cal Bank Plc, Mr. Philip Owiredu has intimated that the bank has plans to increase its digital initiatives by 2022 in order to better satisfy the demands of its customers and expand its market share.
According to the Managing Director, the bank has its clients’ best interests at heart and is taking steps to improve transactions and services towards meeting their ever-growing customers’ needs. He mentioned that the bank will stress its retail approach, which will assure the bank’s nationwide presence as well as financial inclusion.
“In terms of technology, we will be able to improve on what we have done. We live in the age of technology, and what we have to do is ensure that all our products, services and processes are digitized; and make sure that in terms of technology we are ahead of the market in being able to provide services for clients.”
Mr. Philip Owiredu
Mr. Owiredu maintained that the initiative is part of the bank’s three-year strategy plan, which focuses on technology, culture, risk management, customer-centricity, and other factors that can propel the banking industry forward. In 2022, he noted, these pillars would be strengthened to highlight the activities and projects of the bank.
The Managing Director thanked God for allowing them to end the year with so many wonderful things to talk about, as well as an increase in their overall performance.
“We thank God for giving us all the business opportunities in the year, and for supporting us with all our endeavors and as an institution at the end of the year. We give praise and thanks to God for all he has done.
“Throughout this year, we executed several initiatives in terms of what we set for ourselves for the first year. In 2022, we will reinforce all the initiatives we have set for ourselves in 2021; especially, we will be looking at our culture-change programme. We will look at being customer-centered. Our people are also very key, so we will have initiatives that develop workers to ensure we have a very high performing institution. We will consolidate this in three years and make sure we come out as a better institution.”
Mr. Philip Owiredu
Green Projects in the Country
The bank’s objective to support green projects in the country, according to the MD, will be reinforced in 2022, as it views the green agenda as a worldwide issue that every accountable institution must address.
“We have funding for green projects, and we will continue to deepen that to contribute our quota toward the green agenda the world hopes to achieve.”
Mr. Philip Owiredu
In terms of how the bank is progressing in the midst of a global pandemic, Mr. Owiredu noted that while the impact of COVID -19 is still being felt in some organizations, Cal Bank has been determined to minimize the effects on the bank’s operations.
The MD thus emphasized the importance of vaccination and advised Ghanaians to make themselves available for the COVID-19 vaccine when the time comes. Staff who have worked for the bank for more than a decade were also recognized for their dedication to service and contributions to its success during the event.
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