Position: Call Centre Agent
Location: Accra, Ghana
Employment Type: Full-Time

Company Profile

Plato Consult Limited is a customer-focused service and solutions provider committed to delivering high-quality support experiences across multiple industries. The company builds strong customer relationships through responsive communication, efficient problem-solving, and continuous service improvement. Plato Consult Limited offers a supportive and performance-driven environment where employees develop strong communication, technical, and customer service skills.

Role Summary

Plato Consult Limited is seeking motivated and customer-oriented Call Centre Agents to join its Accra team. The successful candidates will engage directly with customers, provide accurate information, resolve issues efficiently, and promote a positive customer experience across all communication channels.

The role requires professionalism, empathy, and strong communication skills in a fast-paced service environment.

Key Responsibilities

Customer Service & Support

• Respond promptly and professionally to customer inquiries via phone and other communication channels
• Provide accurate information on products, services, promotions, and company policies
• Clarify customer needs and offer appropriate solutions
• Deliver high-quality service that enhances customer satisfaction and loyalty

Problem Resolution

• Investigate and diagnose customer concerns and service issues
• Resolve complaints efficiently within established service standards
• Escalate complex issues to relevant departments when necessary
• Follow up on customer cases to ensure full resolution and satisfaction

Service Request Processing

• Process customer requests, transactions, account updates, and service activations accurately
• Maintain detailed and accurate records of all customer interactions
• Ensure proper updating and safeguarding of customer information

Sales & Customer Retention

• Identify opportunities to promote relevant products and services
• Educate customers on new offerings and value-added services
• Support customer retention through proactive engagement and excellent service delivery

Quality Assurance & Continuous Improvement

• Adhere to customer service standards, operational procedures, and quality guidelines
• Contribute ideas to improve service delivery and operational efficiency
• Participate in training and development programs to improve performance

Administrative Responsibilities

• Document all customer interactions accurately and consistently
• Report system or communication equipment issues promptly
• Support team and departmental objectives through collaboration

Qualification Required & Experience

• Bachelor’s Degree or Higher National Diploma (HND) in any discipline
• Completion of National Service is required
• Previous experience in customer service, call centre operations, or related roles is an advantage
• Experience in the telecommunications industry will be an added advantage

Required Skills & Competencies

Technical Skills

• Strong computer literacy and data entry skills
• Ability to operate multiple systems simultaneously
• Strong documentation and record-keeping skills

Communication Skills

• Excellent verbal and written communication skills
• Strong listening and interpersonal skills
• Ability to communicate clearly and professionally

Customer Service Competencies

• Strong customer-focused mindset
• Ability to remain calm under pressure
• Effective problem-solving and conflict-resolution skills

Personal Attributes

• High attention to detail and accuracy
• Strong time management and organizational skills
• Ability to work under pressure and meet targets
• Positive attitude and willingness to learn
• Strong teamwork and accountability

Language Requirements

• Fluency in English is required
• Fluency in Hausa and Ga is strongly preferred and considered an advantage

How to Apply

Interested applicants must apply through the official application process:

• Apply online by clicking on the application button provided

Application Deadline

3rd July 2026