The Public Utilities Regulatory Commission (PURC) has intensified efforts to modernize oversight and ensure efficient electricity distribution, with a particular focus on deepening collaboration with the Electricity Company of Ghana (ECG).
As part of this initiative, Dr. Shafic Suleman, Executive Secretary of PURC, visited the Western Regional office of ECG in Takoradi to discuss ways to improve power stability and service quality. During the visit, Dr. Suleman commended ECG’s regional team for their dedication but emphasized the urgent need for network improvements.
“We need to find a way to ensure that we improve our network to have stable power.
“I have to push ECG because consumer payment is based on performance (Quality of Service), and that is the only way to satisfy the consumer.”
Dr. Shafic Suleman, Executive Secretary of PURC
Dr. Suleman stressed that utility service providers must enhance their infrastructure, particularly in light of recent quarterly tariff reviews.
Dr. Suleman emphasized that with the recent quarterly tariff review, the onus is on ECG and other stakeholders in the energy value chain to justify the increment through improved performance.
“The increment must translate into better performance.
“This is necessary to satisfy Independent Power Producers (IPPs), investors, and above all, consumers who rely on the sector for daily life and business operations.”
Dr. Shafic Suleman, Executive Secretary of PURC
The Commission is increasingly focusing on a performance-based regulatory model, linking tariffs to key performance indicators such as system reliability, customer satisfaction, and operational efficiency.
This model is designed to incentivize service excellence while holding utility providers accountable for shortfalls.
Ghana’s power sector is undergoing a strategic transformation as regulatory authorities and service providers work together to enhance service delivery, transparency, and consumer satisfaction.
Dr. Suleman urged ECG to take concrete steps to improve network stability, emphasizing that achieving regulatory benchmarks would unlock greater public trust and attract more investment in the power sector.
“It’s not enough to collect tariffs.
“We must see that money reinvested into strengthening infrastructure, upgrading systems, and providing the level of service that consumers deserve.”
Dr. Shafic Suleman, Executive Secretary of PURC
He also called for more proactive stakeholder engagement, where ECG and PURC would coordinate on customer education campaigns, real-time feedback systems, and periodic performance reviews.
ECG Commits to Addressing Sector Challenges
During the engagement, the Regional General Manager of ECG, Ing. Ofori, outlined the company’s strategic focus on addressing systemic challenges. He identified revenue mobilization, network improvement, and power stability as top priorities for the region.
“We recognize the critical role revenue plays in supporting infrastructure upgrades and improving service.
“That’s why we are intensifying our efforts in enhancing collections, curbing power theft, and modernizing our distribution network.”
Regional General Manager of ECG, Ing. Ofori
The ECG team acknowledged that illegal connections, aging infrastructure, and non-technical losses remain obstacles to achieving 100% reliability. However, Ing. Ofori assured PURC that targeted initiatives are underway to tackle these issues.
“Stable power supply is a necessity for economic and social development.
“We are fully committed to improving our systems and collaborating closely with PURC to meet consumer expectations.”
Regional General Manager of ECG, Ing. Ofori
The strengthening relationship between PURC and ECG reflects a growing awareness that consumer satisfaction must be central to Ghana’s energy sector reform.
As electricity tariffs are reviewed, consumers expect tangible improvements in service, such as fewer outages, faster response times, and clear communication during disruptions.
This renewed collaboration is part of a broader agenda to rebuild confidence in Ghana’s power sector, which has faced challenges ranging from power rationing and liquidity shortfalls to regulatory misalignment.
As Ghana’s power sector continues to evolve, collaboration between regulatory authorities and service providers will be essential in ensuring stable electricity supply, improved infrastructure, and consumer satisfaction.
With ECG pledging to address key challenges and PURC reinforcing oversight mechanisms, the sector is poised for sustainable growth.
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