Management of Fidelity Bank has called on the Bank’s customers and the general public to disregard claims that the Fidelity Mobile App has been hacked.

The bank moved to deny the reports circulating on social media while highlighting the strength of its mobile apps.

The bank, meanwhile, urged all customers and the public not to share their PIN, Password, OTP or Date of Birth with anyone as bank officials will never call to ask for this information.

“Our attention has been drawn to an audio and video circulating on WhatsApp and other social media platforms.

“The video captures excerpts of the arrest of some fraudsters who have attempted severally to defraud some bank customers through social engineering. This is similar to mobile money fraud where fraudsters contact individuals and attempt to convince them to give out their PIN, Password, OTP or Date of Birth. However, the accompanying audio insinuating that the Fidelity Mobile App has been hacked is false and should be disregarded.”
Fidelity Bank

Tracking of the Fraudsters

The bank, in the statement, said its financial crime team together with the Police were able to track the activities of these fraudsters and effect their arrest.

The bank in the notice to its customers said the protection of funds and data is their number one priority.

“As demonstrated by the ability of the bank’s internal structures to identify and apprehend these suspected fraudsters, the protection of customers’ funds and data is our number one priority.

“Fidelity Bank’s Financial Crime team together with the Ghana Police Service were able to track the activities of these fraudsters and effect their arrest.”
Fidelity Bank

The assurance came following a viral video circulating on social media which captures excerpts of the arrest of some fraudsters who have attempted severally to defraud some bank customers through social engineering.

Recently, banking fraud is on the rise According to the Bank of Ghana Report, the banking sector in the country last year lost GH¢61 million through fraud and other banking malpractice. This represents a surge of 144 per cent losses due to fraud in the banking sector from GH¢25 million in 2020 to GHC61 million in 2021.

The report indicated that the upsurge in losses recorded for the period was due to the increased use of online payment platforms for fraudulent transactions.

The report, however, recorded 2,347 attempted fraud cases, which represents a minimal decline of 12.09 per cent or 2,670 in 2020.