Standard Chartered Bank Ghana Limited has been adjudged the ‘Best Retail Bank in Ghana’ at the ‘2020 Asian Banker Middle East and Africa Regional Awards,’ having served rapidly changing clients’ needs at the right scale and effectively engaging clients across digital channels.
The award was presented to Standard Chartered Bank during a virtual awards ceremony held this week. This adds to the several banking awards won by the Bank over the years.
The Asian Banker’s Middle East & Africa Awards is the most rigorous, prestigious, and transparent awards programme for consumer banking, transaction banking, risk management, and technology implementation in the Middle East and Africa Region.
“The Asian Banker is a leading provider of strategic intelligence and builder of platforms on the financial services industry, established since 1996”.
Head of Retail Banking, Standard Chartered Bank Ghana Limited, Yvonne Fosua Gyebi, remarked that “We are delighted to receive the recognition for our industry-leading capability in Retail Banking. We have redefined banking in Ghana through innovation, understanding of technology, and our best in class SC Mobile digital banking platforms. The convenience and security for our clients remain central towards digital design in our service delivery”.
“Our clients continue to enjoy a seamless and high-quality banking experience when they use our SC Mobile, Online, Digital Hubs to invest and grow their wealth, make payments through bank transfers or mobile money as well as self- initiate any of the seventy banking service requests on mobile. Our modern digitized branches are available for Advisory services to our clients,” she added.
Standard Chartered has achieved key milestones in its digital transformation agenda. In 2019, the Bank launched a full digital bank on mobile – SC Mobile providing “end to end client onboarding and up to seventy in-branch service requests digitised on mobile”. Also, Digital Banking Centres (DBCs) have been installed to augment its branch network and give clients access to investment products through its digital banking experience.
Chairman of the Asian Banker, Emmanuel Daniel, speaking at the virtual award ceremony, intimated that “Economies are now pursuing a wider and more diverse range of policies towards regional integration and cooperation, and the financial system will accelerate its digital transformation and the adoption of online and remote transactions.”
“The Asian Banker will continue to track, evaluate, and calibrate financial institutions that are on the journey to transform themselves into more competitive and sustainable digital players,” he opined.
Earlier this year, Standard Chartered Bank Ghana Limited received the Euromoney Awards for Excellence 2020 as Africa’s Best Bank for Transformation. This emphasizes its brand promise, ‘Here for Good‘’.
“Euromoney’s Awards for Excellence are the awards that matter to the banks and bankers who matter. They were established in 1992 and were the first of their kind in the global banking industry”.
A total of about 50 organisations across the Middle East and Africa (MEA) region are taken through a thorough evaluation process, out of which winners emerge for their contribution to the banking sector each year. The programme is designed to identify emerging best practices in financial services and technology implementations and innovations.
“Standard Chartered Bank Ghana Limited is the oldest commercial bank in Ghana and has been listed on the Ghana Stock Exchange since 1991. It began its operations in 1896 as the Bank of British West Africa and served as the Central Bank of the Gold Coast in the pre-independence era until 1953. The Bank has three client segments – Corporate and Institutional Banking, Retail Banking, and Commercial Banking supported by five product groups – Transaction Banking, Financial Markets, Retail Products, Wealth Management and Corporate Finance”.
