Chris Ofikulu, the Managing Director and Chief Executive Officer (CEO) of United Bank for Africa (UBA) Ghana, has stated that the bank takes pride in being the only bank to score 80% in the recent Retail Customer Experience survey taken.
This confession by the Managing Director was after KPMG Ghana ranked it first in Customer Experience.
“This recognition is a great honour for the bank and a validation of our Customer First Philosophy. We are humbled and at the same time take pride to have been the only bank to score above 80% in the Retail Customer experience survey.”
Chris Ofikulu
KPMG gave this special recognition to UBA Ghana in its third edition of the KPMG Ghana Banking Industry Customer Experience (BICX) Survey.
The BICX survey aims at understanding the banking experiences of customers and their expectations from the banks they do business with.
This recent survey constituted Retail, the Small and Medium-Scaled Enterprise (SME) and Corporate Banking customers and was taken in 2022, including all 23 Banks in Ghana.
The following six pillars made up the survey: Integrity, Empathy, Resolution, Personalization, Time and Effort together with Expectations.
Based on the report from the survey conducted, UBA Ghana topped the list of banks in Ghana with the highest score of 81.40%.
UBA in 2022 was also recognized by Global Finance, an international financial magazine as the one of the safest banks across the globe, also coming 4th in Africa. The bank also turned out to be the only bank to have made it into the prestigious list of banks nominated by Moody’s, Standard &Poor (S&P) and Fitch, credit rating agencies. In Ghana, also, UBA outperformed the list of banks.
Proud of all these achievements, Chris Ofikulu expressed his heartfelt gratitude to the team of hardworking bankers at UBA Ghana for working tirelessly to make the bank achieve these feats.
“This number one ranking is a clear indication of the hard work and dedication of our customer service representatives across our offices, who consistently go the extra mile and beyond to provide outstanding customer service.”
Chris Ofikulu
UBA Ghana Assures Its Customers
The Managing Director, ended with the assurance that the bank will not rest on its oars, but continue working relentlessly by strengthening its commitment to improving and delivering the highest level of customer experience and satisfaction, that would meet the banking needs and expectations of their cherished customers.
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