Male Or Female Customer Care Supervisor Needed In Accra

A healthcare and hospital facility in Accra is looking to employ a male or female customer care supervisor.

The applicant must have five or more years of experience working as a customer care personnel, having experience working in a hospital facility will be considered a plus. The applicant will be managing a team of about 8 to 10 people.

Responsibilities
He /she will oversee the general operations of the customer service department with responsibilities such as:

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• Maintaining and improving quality customer experience at all points of engagement.
• Developing innovative customer service programs for the facility from time to time.
• Providing proactive leadership and effective management in the department to meet the corporate objectives of the facility.
• Any other relevant duties as determined by management.

Qualifications

• At least a Bachelor’s in Marketing or related discipline. A postgraduate degree or professional qualification is an added advantage.
• Minimum of 5 years of work experience in customer service.
• Being a member of the CIMG is an added advantage

Working Hours
Monday- Friday.
On some occasions, you might work 4 hours on a Saturday or Sunday which you will be compensated for.

Salary
Ranges from 2000 GHS to 2500 GHS net depending on your professional experience.
Occasionally, you might work 4 hours on a Saturday or Sunday and you will be compensated extra.

How To Apply
As a  professional, we expect you to properly follow these instructions please – otherwise the client will not consider your CV:

1. Apply only if you really qualify 100%. You must have the minimum educational level and experience stated.
2. your CV should have accomplishments and not a list of duties.
3. Send us your highly customized 2-3 page  CV (longer CVs will be rejected since they do not reflect your ability to communicate with brief focused clear sentences)> The CV must be in Word (so NO PDF files please)  to CV@HIREgh .com with the appropriate heading: ‘CustCare Sup – Health Care’  in your email’s subject/ Title line.  Please use Arial font No 10 for all of your CVs and capitals for your headings.
4. Also, please indicate the earliest time you can start working.
5. Once again: DO NOT SEND a CV that is 3+ pages long or a CV in PDF format or as GoogleDoc, their ATS is set to ignore CVs longer than 3 pages.
6. Please: No Google Docs either – we do not have permission to open them and getting one from you is too complex.