MTN Ghana declares 2020 as the ‘Year of the Customer: The Digital Experience’

Selorm Adadevoh, the Chief Executive Officer of MTN Ghana, has declared that the company is transitioning from a traditional telecommunications firm to an emerging digital operator.

According to him, MTN Ghana has defined the year 2020 as one of “digital experience” with optimum focus on digitalization.

“2019 marked the ‘Year of the customer’ for MTN Ghana and in 2020 we are building on that foundation as we transition from a traditional mobile telecommunications operator to an emerging digital operator. In line with our transition journey, MTN Ghana has declared 2020 as the ‘Year of the Customer: The Digital Experience’ with a focus on digitalization as a tool to enhance customer experience as well as create value for our shareholders”.

The telecommunication provider has equally set aside an amount of $114.1 million for investment into the network to facilitate the rollout of 300 LTE (4G) sites; an upgrade of 737 3G sites and 450 2G sites across the country.

Primarily, the essence of these investment is to improve customer experience while juggling and engendering also technology expansion project undertaken over the years.

“Beyond the enhancement of network for the best digital experience, MTN continues to brighten the lives of customers and the communities in which we operate with social projects as our contribution to National Development. Our recent donation of GHC5million Cedis worth of medical supplies to support the fight against COVID-19 adds to the 149 projects undertaken in Health, Education and Economic Empowerment projects over the years”.

Selorm Adadevoh

Mr. Adadevoh conveyed optimism about the continuous growth going into the future considering the opportunities identified in Data and Mobile Financial Services. He concluded that with a strong brand presence and positive reputation, MTN will continue to attract the best talent and partners to drive the business and its profitability.

The announcement was made at the 2nd Annual General Meeting streamed live from MTN House to a virtual audience of over 7,000, after Board Chairman for Scancom PLC, Mr. Ishmael Yamson shared details of the financial performance of the company for 2019 with shareholders.

The Board Chairman, Dr. Ishmael Yamson, indicated that MTN delivered a strong profit after tax, the performance by the business was driven by a sterling growth in Voice, Data and MoMo services.

At the end of the proceedings at the AGM a final dividend of GHC0. 4 pesewas for 2019 financial year was declared and will be paid on 28th August 2020 to shareholders registered in the books of Scancom Plc at the close of business on the qualifying date on Thursday, 30 April 2020. All shareholders can look forward to the payment of dividend.