GOIL PLC has announced significant operational reforms aimed at modernising its logistics and distribution ecosystem, with the introduction of a new automated claims processing system and a full audit of product allocation procedures.
The updates were revealed during a strategic engagement session held between the company’s leadership and the GOIL Transporters Union, as part of ongoing efforts to strengthen collaboration across the distribution chain.
The interaction was led by GOIL’s Group Chief Executive Officer and Managing Director, Mr. Edward Abambire Bawa, who emphasised that the company is committed to enhancing transparency, efficiency, and fairness in its operations as it positions itself for long-term competitiveness.
According to Mr. Bawa, “the system will significantly expedite verification and payment timelines,” providing a more predictable and transparent process for all transporters.
The Group CEO explained that delays in settling transporters’ claims have often stemmed from late submissions, creating avoidable bottlenecks in the payment cycle.
To address this GOIL has developed a fully automated verification platform currently undergoing final testing.
Once deployed, the system is expected to transform the processing and payment of claims, eliminating manual delays and ensuring accurate, faster reimbursements.
He added that the digital upgrade forms part of a broader efficiency agenda aimed at improving the transporter experience while reinforcing accountability within the distribution chain.
Audit of Product Allocation
In addition to the automation drive, GOIL has commissioned a dedicated team to review its product loading and allocation procedures.
The audit seeks to eliminate inequities and perceived disparities in allocation, ensuring that every transporter has equal access to business opportunities based on objective criteria.
Mr. Bawa said the review is crucial to sustaining confidence in GOIL’s distribution operations.
“We want to promote fairness, transparency, and equal opportunity for all transporters across the distribution chain.”
Hon. Edward Abambire Bawa, GOIL Group CEO
The audit is expected to deliver a more streamlined and standardised allocation system that aligns with international best practices in downstream petroleum logistics.
Strengthening Collaboration
The engagement session formed a central pillar of the Group CEO’s broader stakeholder strategy aimed at deepening cooperation among GOIL’s operational partners.
Describing transporters as an integral part of the “GOIL household,” Mr. Bawa said the meeting was designed to offer transporters the opportunity to openly share experiences, challenges, and expectations.
“We believe that listening to our stakeholders, especially those who ensure the seamless flow of our products across the country, is fundamental to our commitment to excellence.”
Hon. Edward Abambire Bawa, GOIL Group CEO
He expressed appreciation for their “unwavering dedication” and recognised their vital role in sustaining GOIL’s nationwide distribution footprint.
According to him, improving the working relationship between GOIL and its transporters remains essential to the company’s mission of excellence, innovation, accountability, and safety.
The Group CEO also provided a financial update on GOIL’s payments to transporters over the past year.
He revealed that out of approximately GHS 207 million in claims accrued between 2024 and August 2025, the company has already settled GHS 157 million.
This, he said, reflects management’s strong commitment to fulfilling its obligations despite financial pressures within the petroleum sector.
Mr. Bawa reaffirmed the company’s dedication to maintaining high standards of product quality, safety, and customer service, urging transporters to continue upholding professionalism, discipline, and integrity in their operations.
Transporters Union Praises GOIL Leadership
Chairman of the GOIL Transporters Union, Dr. (Med) Samuel Asiamah, commended the Group CEO for what he described as a forward-looking and inclusive leadership approach.
He praised the reforms as timely interventions that would strengthen the relationship between management and transporters while enhancing operational welfare and efficiency.
Dr. Asiamah reaffirmed the union’s readiness to work closely with GOIL to support the company’s growth and sustainability agenda.
He said the union remained encouraged by the CEO’s commitment to transparency and stakeholder participation, which he believes will drive long-lasting stability across the distribution chain.
The meeting concluded with a renewed sense of partnership between GOIL and its transporters as both parties committed to building a more responsive and efficient distribution system.
With the rollout of the automated claims system, the audit of loading procedures, and the CEO’s assurance of continued engagement, GOIL aims to position itself as a model of operational excellence in Ghana’s downstream petroleum sector.
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