Mr Samuel Mahama, Managing Director of the Electricity Company of Ghana (ECG), has stated that although the technical fault that interrupted the purchase of power has been resolved, the company still has challenges in the Ashanti region.
He however, assured that the problems in the region will be resolved by close of today, Monday October 3, 2022.
Addressing a press conference in Accra on Monday, October 3, the ECG Boss admitted that the company was at fault for not being able to render service to its customers, saying “we are very sorry for that”.
“That was our fault that we were not on top of our game to deliver a service. Let us not forget that in such a business, the customer is the one that always gets hurt when you don’t deliver on your promise. So when I said I admit my fault, I admit my fault in not being able to deliver the service that we promised to deliver.
“I will like to apologize to all customers of the Electricity Company of Ghana who attempted to purchase power and they were not able to purchase power, the company admits its fault, the company admits that it was not able to deliver on the service. But the company will like all its customers to also know that most vending stations are up and running. I used most because we still have some few challenges in the Ashanti region that we are working on. Hopefully, by close of day today, it will be resolved.”
Samuel Mahama
I don’t feel sabotaged
Meanwhile, the Managing Director of Electricity Company Ghana (ECG) rejected allegations of sabotage over the recent power purchase difficulties faced by the citizenry.
According to Samuel Dubik Mahama, the challenges with the institution are just like all others. Speaking at the press conference, Mr Mahama said ECG will put the necessary systems required to make their operations better.
“I don’t feel sabotaged. I don’t feel sabotaged at all. I just feel we are working and there are challenges and in every working environment there are pushes and there are pulls, and we just have to work hard to ensure that the right systems are put in place, so things move in the right direction.”
Samuel Mahama
Some ECG prepaid consumers were left in the dark after a technical challenge affected the purchase of credits for their meters. Technical fault disrupted the purchase of power in most parts of the country, leaving consumers frustrated.
The ECG, on Saturday October 1, told customers that the problem had been resolved therefore, they can now purchase the power.
“Customers can now purchase electricity credits from nearest vending points and all ECG District offices including tomorrow Sunday 2nd October 2022 from 9AM to 4PM”, a statement issued by the ECG read.
Though ECG has resolved the challenge, most customers even in Accra are still unable to purchase their prepaid as there are still long queues at some of ECG vending points.
READ ALSO: Economy Is Showing Some Positive Signs, Ensure Stable Prices Of Staples – Economist
