Hon. Edward Abambire Bawa, the newly appointed Chief Executive Officer of the Ghana Oil Company Limited (GOIL Group), has assured the public of decisive measures to address the unauthorized mobile money (MoMo) charges being imposed at some GOIL fuel stations.
In a swift and commendable response to customer concerns, Hon. Bawa noted that these actions do not align with GOIL’s official policy.
“Regrettably, it has come to our attention that some stations have implemented their own MoMo arrangements, which may result in additional fees.
“In some instances, fuel attendants have asked customers to add extra amounts to cover these deductions.”
Hon. Edward Abambire Bawa, GOIL Group CEO
Hon. Bawa acknowledged the concerns and reassured customers that GOIL does not endorse additional charges beyond its official payment methods. He outlined the two approved MoMo payment options available at GOIL stations.
“Absa POS Terminals is available at selected stations. These terminals provide a convenient payment method but attract transaction charges.
“GhIPSS QR Code [is also] a secure and efficient payment option that does not impose any additional charges on customers.”
Hon. Edward Abambire Bawa, GOIL Group CEO
The emergence of alternative, unofficial MoMo practices—such as attendants using their personal or unregistered merchant numbers and adding arbitrary fees—directly contravenes GOIL’s customer-first philosophy and poses risks to transparency and trust.
The issue came to light when a customer, Edem Ashigbi, posted on Facebook, criticizing GOIL fuel attendants for requesting additional charges when customers paid via MoMo.
“GOIL, get Merchant numbers so your attendants stop adding charges. This is unprofessional.”
Edem Ashigbi
His post quickly gained traction, prompting responses from other customers who had experienced similar issues. Many expressed frustration over the extra fees, arguing that they were unfair and not in line with GOIL’s policies.
Goil to Strengthen Accountability
To rectify the situation and realign its service delivery with best practices, Hon. Bawa outlined a three-pronged strategy to ensure consistency and fairness across GOIL’s operations.
Hon. Bawa noted that only approved mobile money options, especially the GhIPSS QR Code platform, will be sanctioned for use at all GOIL stations.
He again emphasized that training programs will be intensified for station attendants and sensitization campaigns launched to educate customers about the correct MoMo payment methods.
GOIL is currently in advanced discussions with a local banking partner to roll out a seamless and secure digital payment system that standardizes all electronic transactions across its service stations.
“This is a matter we are taking seriously. We want to reassure you that we are taking decisive steps.
“GOIL remains committed to providing convenient, transparent, and customer-friendly service at all our stations.”
Hon. Edward Abambire Bawa, GOIL Group CEO
The CEO’s candid and timely response was widely praised on social media, with several Ghanaians commending the leadership for its customer responsiveness.
Many pointed out that such transparency is often rare among public institutions and lauded the company’s willingness to act swiftly.
Commenting on the post, a customer Nana Ama Nyarko said, “I think what Hon. Bawa did is exemplary. That’s the kind of leadership we want to see—leaders who are listening and taking action.”
Similarly, Kwame Adu-Boateng commented, “GOIL has an opportunity to set the standard not just in oil marketing, but in customer service. These reforms must be sustained.”
Digital payments have grown increasingly prevalent in Ghana’s petroleum retail sector, especially with the push for cashless transactions since the COVID-19 pandemic.
However, the integration of these platforms has not been without challenges—chief among them being unregulated charges, lack of transparency, and inconsistent payment infrastructure across retail locations.
By reaffirming its commitment to standardized and customer-friendly digital payment practices, GOIL is positioning itself as a market leader in both innovation and accountability.
GOIL’s swift response to concerns over unauthorized MoMo charges demonstrates its commitment to customer satisfaction and transparency.
As GOIL continues to refine its payment systems, customers can expect a more seamless and trustworthy experience at fuel stations across the country. The company’s proactive measures reinforce its dedication to maintaining high service standards and ensuring fair transactions for all.
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