• About
  • Advertise
  • Privacy Policy
  • Contact
Wednesday, June 7, 2023
  • Login
The Vaultz News
  • Top Stories
  • News
    • General News
    • Education
    • Health
    • Opinions
  • Economics
    • Economy
    • Finance
      • Banking
      • Insurance
      • Pension
    • Securities/Markets
  • Business
    • Agribusiness
    • Vaultz Business
    • Extractives/Energy
    • Real Estate
  • World
    • Africa
    • America
    • Europe
    • UK
    • USA
    • Asia
    • Around the Globe
  • Innovation
    • Technology
    • Wheels
  • Entertainment
  • 20MOBPL2DNew
  • Jobs & Scholarships
    • Job Vacancies
    • Scholarships
No Result
View All Result
The Vaultz News
  • Top Stories
  • News
    • General News
    • Education
    • Health
    • Opinions
  • Economics
    • Economy
    • Finance
      • Banking
      • Insurance
      • Pension
    • Securities/Markets
  • Business
    • Agribusiness
    • Vaultz Business
    • Extractives/Energy
    • Real Estate
  • World
    • Africa
    • America
    • Europe
    • UK
    • USA
    • Asia
    • Around the Globe
  • Innovation
    • Technology
    • Wheels
  • Entertainment
  • 20MOBPL2DNew
  • Jobs & Scholarships
    • Job Vacancies
    • Scholarships
No Result
View All Result
The Vaultz News
No Result
View All Result

FNB Bank Ghana CIO Urges Businesses to Leverage on Technology to Enhance Customer Experience

March 29, 2022
Stephen M.CbyStephen M.C
in Vaultz Business
0
FNB Bank Ghana CIO Urges Businesses to Leverage on Technology to Enhance Customer Experience

Samuel Dakurah, CIO FNB bank

Samuel Dakurah, the Chief Information Officer (CIO) at First National Bank Ghana, has underscored the importance of technology in modern customer experience and thus, urged businesses across the country to be intentional in providing great digital customer experiences.

The Chief Information Officer made this known during a webinar organized by CWG Ghana and DigiD, themed ‘Digital Customer Experience: A profitable Journey’, where the industry leaders discussed how to engage the digital customer.

According to Samuel Dakurah, as technology advances, it presents opportunities which several industries can leverage for growth, explore advancement and improve on customer experiences.

RelatedPosts

Ghana’s Economy Projected To Grow By 4.8% in 2025

Pensioner Bondholders Awaits Government Decision On ‘Bond Buy Back’ Proposal

Dr. Nkumbaan Describes IMF Agreement As A Threat To Workers Standard Of Living

“Major advancements in customer service have been driven largely by advancements in technology.  A key driver has been the growth and accessibility of the internet which has opened up many opportunities for both organizations and customers. Communication is now timely and efficient. Also, advancement in areas such as cloud technology has helped address challenges such as scalability, availability, and uptime or platforms. Many solutions now have a software as a service offering that organizations can quickly leverage to serve their customers. The growth in fields such as machine learning and AI have also provided new avenues for engaging with customers such as intelligent chatbots.”

Samuel Dakurah

Mr. Dakurah advised that, in the quest to satisfy the needs of the digital customer, businesses especially banks, must also ensure that they keep an eye on cyber security threats. Both customers and organizations are vulnerable now, more than ever to cyber security risks. This can potentially destroy the customer’s trust if not properly addressed.

Businesses to Continue Transitioning Towards an All-digital World

The CIO observed that as businesses continue to experience a transition towards an all-digital world, with most consumer interactions being executed digitally, organizations must adopt approaches to be able to offer a great digital customer experience, financial and digital experts.

He opined that consumers are progressively shifting their emphasis away from products and services and toward the quality of the experience they receive. Meeting these new criteria will require firms to demonstrate unflinching commitment.

Group Chief Information Officer (CIO) at I &M Bank-Kenya, Rohit Gupta in his submission stated that as businesses digitize their operations, in keeping with the times, they must also carry their employees along. He indicated that as businesses adopt technology, the staff must be technologically enabled for the skill sets needed for interacting with digital customers.

Elaborating on the change in customer behavior and how businesses must adapt, Ramesh Kannan, founder of Digid, a digital onboarding, and identity verification system, said the financial services industry and other businesses must concentrate their effort on improving services through digitization.

“In the previous 5-7 years, the internet purchasing experience has reached a mature stage. Online customers are now able to enjoy an immersive shopping experience that was previously only available in-person. Customers wanting to get financial services and products should also be provided with a comparable experience. They should be able to purchase their services from any location, at any time, and using any device.”

Rohit Gupta

Comfort Armoo, Head of Customer Experience at Fidelity Bank Ghana, also noted that all services must be relevant to the needs of the customers. She suggested that when it comes to digital services, systems must be built client-centric.

“In general, every world-class service must be reliable & responsive, empathetic, have a great ambience, and provide assurance. That being said, in order for us to proclaim a positive customer experience, service providers must make every effort to make all digital journeys and processes smooth and seamless, timely, emotionally rewarding, and successful. When all four of these critical imperatives are present, one has definitely engineered a powerful panacea for growth and customer loyalty, while improving organization’s own efficiency.”

Comfort Armoo

READ ALSO: ‘We can’t just Keep Making Excuses to Dish Away Our Oil and Gas Resources’- Madam Elizabeth Alluah Vaah

Tags: Businesscustomer experienceFirst National Bank

Related Posts

Ghana's Economy Projected To Grow By 4.8% in 2025
Sub Top Stories

Ghana’s Economy Projected To Grow By 4.8% in 2025

June 7, 2023
Pensioner Bondholders Awaits Government Decision On Fund Payment
Vaultz Business

Pensioner Bondholders Awaits Government Decision On ‘Bond Buy Back’ Proposal

June 6, 2023
Dr. Nkumbaan Describes IMF Agreement As A Threat To Workers Standard Of Living
Vaultz Business

Dr. Nkumbaan Describes IMF Agreement As A Threat To Workers Standard Of Living

June 5, 2023
Ghana Well Positioned With Excellent Proximity to Key Markets Around the World- GIPC
Vaultz Business

Ghana Well Positioned With Excellent Proximity to Key Markets Around the World- GIPC

June 3, 2023
Ghana Free Zones Authority Hits US$1.9 billion Export Revenue in 2022
Vaultz Business

Ghana Free Zones Authority Hits US$1.9 billion Export Revenue in 2022

June 2, 2023
CBG Partners with Development Bank Ghana to Train SMEs Under its Financial Empowerment Programme
Vaultz Business

CBG Partners with Development Bank Ghana to Train SMEs Under its Financial Empowerment Programme

June 1, 2023

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

Previous Post

Reopening of Borders Will Allow for Economic Activities and Ensure Revenue Mobilization- Prof Gatsi

Next Post

3Music Awards CEO, Sadiq Abdulai Narrates What Caused Major Setback

Sign up for The Vaultz analytic wire

Get weekly news analysis from top editors at The Vaultz and stay informed on trending economic and business issues from across the globe.
Use of Single Currency will Promote African Economic Integration- Dr Yeo
Economy

Use of Single Currency will Promote African Economic Integration- Dr Yeo

by Stephen M.CJune 7, 2023
Gertrude Torkornoo Accepted As Chief Justice By Parliament
General News

Gertrude Torkornoo Accepted As Chief Justice By Parliament

by Samuel Y. OtibuJune 7, 2023
They Don’t Have Kobo, They’re All Sleeping Around – Sally Frimpong Mann Attacks
Entertainment

They Don’t Have Kobo, They’re All Sleeping Around – Sally Frimpong Mann Attacks

by Esther Korantemaa OffeiJune 7, 2023
Let’s Collaborate To Halt Climate Change– Lands Minister To Academia
General News

Let’s Collaborate To Halt Climate Change– Lands Minister To Academia

by Angeller AshongJune 7, 2023
UK’s Neptune Energy Involves in Acquisition Talks with ENI
Extractives/Energy

UK’s Neptune Energy Involves in Acquisition Talks with ENI

by Stephen M.CJune 7, 2023
Kegame Reshuffle Military Hierarchy
Africa

Kegame Reshuffle Military Hierarchy

by Sampson AnnorJune 7, 2023
Use of Single Currency will Promote African Economic Integration- Dr Yeo
Gertrude Torkornoo Accepted As Chief Justice By Parliament
They Don’t Have Kobo, They’re All Sleeping Around – Sally Frimpong Mann Attacks
Let’s Collaborate To Halt Climate Change– Lands Minister To Academia
UK’s Neptune Energy Involves in Acquisition Talks with ENI
Kegame Reshuffle Military Hierarchy
Snow
FIND OUT MORE

The Vaultz News

Copyright © 2021 The Vaultz News. All rights reserved.

Navigate Site

  • About
  • Advertise
  • Privacy Policy
  • Contact

Follow Us

No Result
View All Result
  • Top Stories
  • News
    • General News
    • Education
    • Health
    • Opinions
  • Economics
    • Economy
    • Finance
      • Banking
      • Insurance
      • Pension
    • Securities/Markets
  • Business
    • Agribusiness
    • Vaultz Business
    • Extractives/Energy
    • Real Estate
  • World
    • Africa
    • America
    • Europe
    • UK
    • USA
    • Asia
    • Around the Globe
  • Innovation
    • Technology
    • Wheels
  • Entertainment
  • 20MOBPL2D
  • Jobs & Scholarships
    • Job Vacancies
    • Scholarships

Copyright © 2021 The Vaultz News. All rights reserved.

Welcome Back!

Login to your account below

Forgotten Password?

Retrieve your password

Please enter your username or email address to reset your password.

Log In