MTN Ghana has embarked on a drive to appreciate its customers and reaffirm its commitment to deliver a distinct customer service as part of activities making the company’s 2022 Global Appreciation Week.

Global appreciation week is a week that is set aside for MTN employees to show appreciation to each person’s contribution to the company’s performance. The first day was dedicated to the brand. Day two of the appreciation week was dedicated to customers and MTN staff took the SIM registration exercise to the doorsteps of customers in Ghana.

MTN Staff in the field to support Customers with their SIM Re registration 1 — MTN Staff in the field to support Customers with their SIM Re- registration

Customers were registered in the comfort of their homes and offices. In addition to SIM registration, staff interacted with customers and addressed their concerns.

MTN Staff interacting with Customers in the Market 1 — MTN Staff interacting with Customers in the Market

The CEO of MTN also sent SMS messages to MTN customers. The rest of the days, according to a statement released by MTN Ghana, focused on appreciating exceptional team members and individuals whilst the final day was used to “celebrate our communities”.

MTN Chief HR Officer far right Alberta Fiamor leftand other staff of MTN in a pose with a Customer in the market as part of Global Appreciation Week Celebrating our Custome — MTN Chief HR Officer (far right), Alberta Fiamor (left)and other staff of MTN in a pose with a Customer in the market

Commenting on this year’s customer appreciation week, Chief Customer Services Officer at MTN Ghana, Jemima Kotei Walsh, said: “We want to thank all our customers for their support over the years”.

“We appreciate your loyalty and we have you at heart. Therefore, we have dedicated our customer appreciation week to serve you in your comfort zone by bringing the SIM registration exercise to your doorsteps. We are undertaking this exercise across the country to ensure that every customer can conveniently register.”
Jemima Kotei Walsh

Customers urged to register their SIM Cards

Jemima Kotei used the occasion to urge those who have not yet registered their sims with the Ghana card to do so immediately.

“We are urging customers who have not yet started the process to link their Ghana card with USSD *404# or use the MTN web portal https://simregistrationportal.mtn.com.gh before they come to our touchpoints for the biometric capture. Customers can complete the registration by either visiting the nearest service centre for the biometric capture. Alternatively, customers can download the SIM Registration Self Service app on google play to complete the registration.”
Jemima Kotei Walsh

MTN Ghana indicated that the Customer appreciation week was marked in all 19 MTN operations.

MTN Staff Celebrate Global Appreciation Week 1 — MTN Staff Celebrate Global Appreciation Week

MTN Ghana is the market leader in the mobile telecommunications industry in Ghana, offering subscribers a range of exciting options under Pay As You Go, Pay Monthly and Mobile Financial Services.

The company is part of the MTN Group which is a leading emerging market leader with a clear vision to lead the delivery of a bold new digital world to its customers.

The telecommunications giant is inspired by its belief that everyone deserves the benefits of a modern connected life. Scancom PLC is listed on the Ghana Stock Exchange and its strategy is Ambition 2025: Leading digital solutions for Africa’s progress.