Fidelity Bank, Ghana’s largest privately-owned indigenous bank, has been named the Best Regional Bank in West Africa at the prestigious African Banker Awards ceremony held at the Kempinski Hotel in Accra.

This year’s award saw Fidelity Bank emerge as the best bank in the West African sub region by dint of the impressive market-leading strides it has made in inclusive banking.

Julian Opuni, the Managing Director of Fidelity Bank, commenting on the award, expressed his excitement and congratulated the entire management of the bank for their various roles that made it possible for the bank to win the award.

“I would like to express my gratitude to the African Banker Awards for honouring the Bank with this prestigious award. I believe it is a testament to our unflinching commitment to the provision of excellent banking services for our customers. It is particularly remarkable that this recognition comes at a time when we are celebrating the 15th Anniversary of Fidelity Bank. This award tells us that we are indeed on the right path, and encourages us to do more.”
Julian Opuni

The Managing Director praised its loyal customer base for their contributions in the development of the bank.

“As the only indigenous Bank to receive an award during the event, we recognize the role of our loyal customers and our dedicated staff in the numerous successes we have chalked. This award signifies a new win borne out of the collaborative efforts by stakeholders, staff, and customers of the Bank. We wish to assure our customers of our continuous commitment to make their interests our priority while delivering innovative products and services to meet their changing needs.”
Julian Opuni

The Bank Champions Innovative Products

Meanwhile, the Bank has over the years perfected a variety of innovative product offerings that have succeeded in absorbing hitherto marginalized customers from the unbanked and under-banked segments into the formal banking sector.

With the aid of digital technology, and the inception of its multiple award-winning agency banking model, Fidelity Bank has brought convenient banking to the doorsteps of Ghanaians from all walks of life. These strong credentials coupled with robust financials, top-notch customer experience, firm corporate governance systems, and best-in-class security measures accounted for the Bank’s emergence as the Best Regional Bank in West Africa.

In a relatively short period of 15 years since its inception, Fidelity Bank has grown to become one of the most respected and revered continental banking brands. The Bank’s outstanding leadership in the banking space has been demonstrated by its innovative programs such as the Fidelity Young Entrepreneurs Fund and its partnership with the Netherlands Enterprise Agency to introduce the Orange Corners Innovation Fund; all of which provide capacity building and funding to youth-led businesses.

The Bank’s sterling record in the digital space is unparalleled as it has established innovative digital products and services ranging from its upgraded mobile banking app, USSD platforms and Kukua, its WhatsApp Banking Assistant to enhance customer experience and drive financial inclusion.

The African Banker Awards is the biggest annual recognition event for banks in Africa. It is designed to recognize and reward institutions and individuals shaping the growth of Africa’s banking and finance sector.