MobileMoney LTD (MoMo), operated by MTN Ghana, has firmly dismissed claims circulating on social media suggesting that the MTN systems have been compromised following a cybersecurity incident.
The misinformation has urged customers to withdraw their funds from their mobile money accounts out of fear. In response, MoMo has labelled such reports as “completely misleading, untrue and, in some instances, potentially mischievous.”
This clarification comes at a time when public trust in digital financial services is crucial. As the use of mobile money platforms grows across Ghana and Africa, customer confidence in the system’s safety must be preserved. MoMo has reiterated that no customer funds have been lost and the integrity of the mobile money system remains intact.
MoMo’s Security System Remains Unaffected
MobileMoney LTD has emphasized that the recent cybersecurity event, which affected a segment of MTN’s broader systems, did not impact the operation or security of the MoMo platform. According to the company, all customer funds are secure, and there has been no breach affecting mobile money accounts.
“Customer money is safe,” the company assured, adding that their mobile money infrastructure has remained resilient and fully functional. The misinformation spreading online, therefore, does not reflect the true state of affairs, and MoMo is working actively to counteract the false narrative.
To ensure the safety and security of all transactions, MobileMoney LTD has implemented some of the most advanced security protocols in the digital finance industry. These include end-to-end encryption, which protects data during transmission, and multi-factor authentication, which ensures only authorized users can access sensitive accounts.
The platform is under constant surveillance through real-time monitoring systems that detect and block fraudulent activity. Furthermore, MoMo collaborates closely with regulatory bodies, cybersecurity experts, and its partner institutions to strengthen the security of its operations. This proactive approach to system protection has been a cornerstone of its continued success in Ghana’s mobile money ecosystem.
Public Encouraged to Use Official Channels
In light of the recent misinformation, MobileMoney LTD is urging the public to verify all news concerning their mobile money services through official channels. These include MobileMoney LTD’s and MTN Ghana’s verified social media pages, websites, and customer care lines.
False reports not only mislead customers but can also lead to panic and unnecessary disruptions in financial services. MoMo is appealing to the general public to remain calm and cautious, and to help combat the spread of false information.
While MoMo continues to strengthen its systems from the back end, customers also play an essential role in keeping their accounts secure. The company has reminded all users never to share their PINs, passwords, or One-Time Passwords (OTPs) with anyone, whether via phone, text, or email.
Fraudsters often rely on social engineering tactics to deceive users into giving away sensitive information. MoMo’s message is clear: even the most secure system can be compromised if users are not vigilant.
For any issues or enquiries, customers are encouraged to call MTN’s toll-free customer service line at 100. This line remains open to offer guidance, clarify doubts, and assist with any security concerns.
As Ghana continues to shift toward a more digitized financial ecosystem, mobile money platforms like MoMo remain central to the country’s economic growth. The assurance from MobileMoney LTD that its platform remains safe and secure is vital in maintaining public trust.
MobileMoney LTD has built a strong reputation over the years as a reliable and secure financial service provider. This recent reassurance reinforces its commitment to safeguarding customer funds and data while supporting Ghana’s digital transformation journey.
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