The Minister for Communication, Digital Technology and Innovations, Hon. Samuel Nartey George, has underscored the government’s resolve to transform Ghana’s digital landscape through strategic partnerships with key stakeholders, including telecommunications giants like MTN.
During a high-level engagement with MTN Ghana’s leadership, led by CEO Stephen Blewett, the Minister laid out a comprehensive agenda focused on enhancing service quality, improving digital security, and boosting financial inclusion through innovation.
The meeting, which took place at MTN’s offices, was part of the Minister’s broader tour of technology firms in the country. It provided a platform to discuss mutual interests and reinforce public-private collaboration in achieving Ghana’s digital transformation goals.
In his remarks, Hon. Sam George emphasised that while the government is committed to policy direction and regulatory oversight, telcos must play a vital role in delivering on promises to consumers and bridging existing digital gaps.
Central to the discussion was the need to significantly improve the quality of service and overall customer experience across telecom networks.
The Minister acknowledged persistent consumer complaints about network reliability, data quality, and customer support, describing them as crucial concerns that must be addressed urgently.
“We owe it to the people of Ghana to make sure that the services they are paying for are not only reliable but also of top-tier quality”.
Minister for Communication, Digital Technology and Innovations, Hon. Samuel Nartey George
A major issue raised during the meeting was the full enforcement of SIM registration and the regulation of International Mobile Equipment Identity (IMEI) numbers.
The Minister noted that while significant strides have been made in registering SIM cards, challenges persist, particularly in eliminating fraud and improving the integrity of Ghana’s telecom ecosystem.
He called for intensified collaboration between the Ministry and telecom operators to ensure that every mobile device in the country is properly tracked and every SIM properly linked to verified identities.
“Security in the digital space is non-negotiable, and we must close every loophole that facilitates criminal activity through mobile communications.”
Minister for Communication, Digital Technology and Innovations, Hon. Samuel Nartey George
Modernization of Digital Payments
Another key area discussed was the modernisation of digital payment systems, particularly those used to facilitate government services. Hon. Sam George urged MTN and other telcos to support the rollout of efficient, secure, and user-friendly digital platforms to drive a cash-lite economy.
He argued that digital payment systems are no longer a luxury but a necessity in advancing public sector reforms and delivering quality services to citizens. According to the Minister, “By making it easier and safer to pay for services digitally, we enhance transparency, reduce corruption, and save time.”
The Minister further pointed to the importance of promoting financial inclusion, especially for the unbanked and underserved communities. He commended MTN’s mobile money service for its pioneering role but stressed that there is still room for improvement.
He called for renewed efforts to reduce transaction charges, improve interoperability among platforms, and extend mobile financial services to more rural areas. “We must ensure that the benefits of the digital economy are equitably shared,” Hon. Sam George said.
Underscoring his readiness to deepen cooperation, the Minister assured MTN that the government is fully committed to working hand-in-hand with the private sector to build a secure and inclusive digital ecosystem.
“We need to work together to get it done,” he stressed, signaling the government’s willingness to listen to industry feedback and foster a conducive regulatory environment for innovation.
In response, MTN Ghana CEO, Stephen Blewett welcomed the Minister’s visit and expressed MTN’s readiness to support the Ministry’s agenda. He reaffirmed the company’s dedication to providing quality service and championing digital transformation across Ghana.
Calls for Data Reduction
In a related development, Hon. Sam George has issued a public call for telecom companies to reflect the recent appreciation of the Ghana cedi in their pricing.
He argued that as the local currency gains strength against major foreign currencies, particularly the US dollar, service providers have a responsibility to adjust their tariffs and offer some relief to consumers.
“The cost of doing business has reduced somewhat due to the cedi’s performance, and we expect telcos to pass some of those savings on to their customers”.
Minister for Communication, Digital Technology and Innovations, Hon. Samuel Nartey George
This plea aligns with broader public sentiment about the need for fair pricing in the telecom sector, especially as Ghanaians grapple with rising costs in other aspects of daily life. The call is also part of the Ministry’s effort to ensure transparency and consumer protection in an increasingly digital economy.
The collaboration between the Ministry of Communication, Digital Technology, and Innovations and major players like MTN is anticipated to act as a model for promoting significant reforms and cultivating a resilient, safe, and inclusive digital future for Ghana as the government implements its ambitious digital agenda.
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