OmniBSIC Bank Ghana Ltd has made a groundbreaking move in Ghana’s financial sector by introducing Braille-Assisted Services for the visually impaired.
The initiative, launched under the Bank’s Limitless Banking strategy, underscores OmniBSIC’s commitment to ensuring that every Ghanaian, regardless of physical ability, can access banking services with dignity and independence.
This bold innovation positions OmniBSIC as a leader in financial inclusion and accessibility, aligning its mission with global best practices and Sustainable Development Goal 10, which emphasizes the social, economic, and political inclusion of all people, including persons with disabilities.
For many visually impaired Ghanaians, basic banking activities such as opening an account, reading statements, or signing documents can be daunting due to the lack of accessible materials. According to the Ghana Statistical Service, over 1.2 million Ghanaians, representing about 4 percent of the population, live with some form of visual impairment.
Traditionally, many of these individuals rely on friends or relatives to assist them in navigating banking halls or interpreting financial documents. This dependence often compromises their privacy and self-confidence. OmniBSIC’s new Braille-Assisted Services directly address this challenge by offering Braille versions of key banking documents, allowing customers to conduct transactions independently, securely, and confidentially.
The initiative represents not only a technological advancement but also a moral and social statement — that accessibility is a right, not a privilege.
Daniel Asiedu’s Vision
Mr. Daniel Asiedu, Managing Director and Chief Executive Officer of OmniBSIC Bank, described the initiative as a powerful reflection of the bank’s core values.
“At OmniBSIC, we believe banking should be for everyone, everywhere. Our Braille-Assisted Services are not just a technological addition; they are a statement of our belief that accessibility is a right, not a privilege.”
Mr. Daniel Asiedu
Mr. Asiedu added that the initiative goes beyond supporting the visually impaired; it forms part of a broader agenda to make banking accessible to all persons with disabilities.
“We want every customer to experience the same dignity, independence, and confidence when they visit our banking halls or use any of our digital platforms.”
Mr. Daniel Asiedu
This philosophy reflects the Bank’s overarching “Limitless Banking” strategy, which merges innovation, empathy, and inclusivity to create financial solutions that serve diverse needs across the country.
Academic Collaboration for Real-World Impact
As part of its launch activities, OmniBSIC Bank marked the 2025 Global Customer Service Week with an engagement session at the University of Ghana’s Assistive Technology Lab. The event was held under the theme “Mission: Possible” and organized in partnership with the University’s Institutional Advancement Directorate, Information Technology Directorate, and the Centre for Disability Studies and Advocacy (CEDSA).
The visit provided an opportunity for OmniBSIC’s management team to interact directly with students and faculty members, exploring how assistive technology can transform financial accessibility. During the tour, the team observed devices such as voice-assisted computers and screen-reading software, which are used to enhance learning and communication for students with disabilities.
Engineer Francis Kwabena Boakye, Chief Information Technology Officer of the University, praised the Bank’s initiative, noting that it was the first of its kind by a financial institution in Ghana. “This collaboration connects academic innovation with real-world impact. Through this shared effort, we can ensure that technology truly empowers all,” he said.
Empathy, Innovation, and Inclusion
Mrs. Chidinma Braye-Yankee, Group Head of Corporate and Support Services at OmniBSIC Bank, reaffirmed the Bank’s dedication to making inclusion a cornerstone of its operations. “We do not presume to know what our customers need. We want to listen, learn, and co-create solutions that make every interaction meaningful,” she explained.
She added that OmniBSIC’s goal is to ensure that every person, regardless of gender, income level, location, or physical ability, has fair and convenient access to financial services.
“Inclusive banking is not just an option, it is essential. As a bank, we are not just investing in technology; we are investing in people. Through initiatives like this, we are building a system where no one is left behind.”
Mrs. Chidinma Braye-Yankee
The event also featured a presentation by Mr. Alexander Bankole Williams, Head of the University’s Assistive ICT Lab and a renowned disability advocate. Drawing on his personal experiences as a visually impaired professional, he emphasized that accessibility in financial services is not a matter of charity but a legal and moral imperative.
Citing Ghana’s Persons with Disability Act, 2006 (Act 715), Mr. Williams stressed that all public services must be made accessible to everyone. “Accessibility is not optional; it is a right. OmniBSIC Bank has shown that inclusive banking is possible. I urge other institutions to follow suit,” he declared.
Professor Joana Salifu Yendork, Director of CEDSA, also commended OmniBSIC’s initiative, calling for a “total inclusivity approach” across all customer-facing institutions.
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