The Electricity Company of Ghana Limited (ECG) has announced the launch of a nationwide revenue mobilization campaign, dubbed “Operation All Must Pay,” to recover outstanding electricity debts across the country.
In a statement issued by the company, ECG said the initiative aims to improve revenue collection efficiency and ensure fairness in power consumption by compelling all customers, regardless of status, to pay for the electricity they use.
“The Electricity Company of Ghana Limited wishes to inform the general public and our cherished customers that the Company will embark on a Nationwide Revenue Mobilization exercise, from Monday, 10th November to Friday, 12th December, 2025.”
Electricity Company of Ghana Limited
In a statement issued by the Company, ECG said the month-long exercise will cover “all categories of customers with arrears, residential, commercial, industrial, and Ministries, Departments, and Agencies (MDAs).”
The move comes amid growing concerns over unpaid electricity bills that have constrained the utility provider’s operations and investment capacity.
According to the Company, the exercise forms part of a renewed effort to strengthen revenue collection and promote accountability within the electricity distribution network.
Comprehensive Field Activities
The Operation All Must Pay campaign will not only involve bill collection but also cover several operational activities aimed at improving customer service and system integrity.
These include bill distribution, updates on new service connections, regularization of flat-rate customers, and the identification and replacement of faulty or foreign electricity meters.
“This exercise will be monitored by special teams who will apprehend and prosecute customers who have connected electricity illegally, or attempt to interfere with the exercise, or undertake illegal self-reconnection after disconnection.”
Electricity Company of Ghana Limited
The company issued a strong advisory to all customers with outstanding bills to settle their arrears before the exercise begins to avoid disconnection and the payment of additional reconnection fees.
“Customers who are unable to access their bills should visit the nearest ECG Office for assistance.”
Electricity Company of Ghana Limited
As part of efforts to make bill payment more convenient, ECG urged customers to make use of its existing electronic payment channels, including the ECG Mobile App, which allows users to check, monitor, and pay their bills from their mobile devices.
The integration of digital payment systems has been a key part of ECG’s modernization strategy, helping to streamline revenue collection and reduce human error and fraud associated with manual transactions.
Commitment to Service Improvement
Despite the tough stance on defaulters, ECG reaffirmed its commitment to improving customer service delivery.
The company said that the exercise is not only about debt recovery but also about updating records, replacing faulty meters, and identifying technical faults to enhance service reliability.
“Every customer must play their part.
“Operation All Must Pay is a reminder that electricity is a service that must be paid for to ensure continuous supply for all.”
Electricity Company of Ghana Limited
Over the years, ECG has introduced several reforms aimed at improving transparency and efficiency in billing and payment systems.
The expansion of digital payment options and the installation of smart meters have been part of a broader modernization agenda intended to reduce human error and eliminate loopholes in revenue collection.
As the exercise begins, ECG is urging full cooperation from customers, communities, and public institutions. The Company maintains that collective responsibility is essential to achieving stable power supply and financial stability in the sector.
For further information, ECG encouraged customers to contact its call centre on 0302 611 611 or reach out via its official social media platforms.
By December 12, 2025, ECG expects to have recovered significant arrears and regularized thousands of customer accounts, paving the way for a more sustainable power distribution system.
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