Telecel Ghana, one of the leading telecommunications service provider in the country, has taken proactive measures to address the recent nationwide network disruptions experienced on Thursday, March 14, 2024. In response to the inconvenience caused to its customers, Telecel has announced the commencement of a data refund program for expired bundles.

In a statement released on social media platform X, formerly known as Twitter, Telecel Ghana assured its customers that it has successfully restored 100% of its lost connectivity. This milestone marks a significant achievement in the company’s efforts to stabilize its network infrastructure and ensure uninterrupted service delivery to its subscribers.

“Dear cherished customer, Telecel Ghana is pleased to inform you that we [have] secured 100% of our internet capacity and services are being restored. We appreciate your patience and understanding during this period. Please be assured that our team has started work on refunds of expired bundles and related issues.”
Telecel Ghana

The decision to refund expired data bundles underscores Telecel Ghana’s commitment to prioritizing customer satisfaction and addressing their concerns promptly. By initiating this refund process, the company aims to compensate affected customers for any inconvenience they may have experienced during the period of network disruptions.

Telecel Ghana’s Swift Response to The Network Challenges

Telecel Ghana’s swift response to the network challenges reflects its dedication to maintaining high standards of service reliability and efficiency. The company recognizes the importance of reliable telecommunications services in today’s digital age and remains committed to providing seamless connectivity to its customers across the country.

In a related development, the chief executive officer of the Ghana Chamber of Telecommunications, Ing. Kenneth Ashigbey, noted that telecommunications service providers are securing new network capacities to tackle the internet blackout facing the country.

Ken Ashigbey, in an interview, noted that the connectivity challenges Ghanaians faced following the cable cuts are not the same currently as “we are beginning to see an improvement in the services.”

“As we talked about a minimum of five weeks to fix those cables, the telecom service providers and then the undersea cable [service providers] would be looking to bring capacity from other sources into the country. And so once they’re able to bring adequate capacity to meet what you actually had before the [cable cuts], then you’d have provided the connectivity back to what it was and so you’d not be getting that from those four cables.”
Ken Ashigbey

Ken Ashigbey added that telecommunications service providers would be able to go back to the cable source when the repair works are completed, emphasising that “the most important thing is to continue sourcing from other sources as we wait for those cables to be fixed.”

Telecel Ghana’s proactive approach to addressing the recent network disruptions through the commencement of data refunds highlights its unwavering dedication to customer satisfaction and service excellence. With the restoration of 100% connectivity and ongoing efforts to enhance its network infrastructure, Telecel Ghana remains a trusted telecommunications provider in the Ghanaian market.