Minister for Communications, Digital Technology and Innovation Samuel Nartey George has announced that Ghana Post has completed its transformation from a traditional postal operator into a modern logistics and e-commerce enabler, disclosing that the company delivered 85,638 passports directly to citizens’ doorsteps between January and July 2026 alone.
Sam George delivered the update during the Government Accountability Series at the Jubilee House on Monday, September 7, 2026, presenting Ghana Post’s turnaround as one of the more concrete institutional successes within his ministry’s broader digital transformation agenda.
Sam George described Ghana Post’s new operating model as built around five distinct revenue pillars: courier services, Express Mail Service, parcels, secure document delivery and last-mile logistics.
That diversification marks a deliberate departure from the company’s traditional dependence on conventional mail volumes, a business line that has declined globally as postal operators worldwide have had to reinvent themselves around parcel delivery and logistics services driven by e-commerce growth.
Nearly 191,000 Passports Delivered to Doorsteps
The passport delivery figures offered the clearest measure of Ghana Post’s expanded role in public service delivery. Since May 2025, when Ghana Post took over responsibility for delivering passports directly to citizens on behalf of the passport office, the company has delivered a cumulative total of 190,781 passports nationwide.
Of that total, 85,638 were delivered in the seven months between January and July 2026 alone, indicating the pace of delivery has accelerated substantially since the arrangement began.
That volume represents a significant logistical undertaking, requiring Ghana Post to coordinate secure last-mile delivery of sensitive government documents to citizens across the country rather than requiring applicants to collect passports in person from centralised offices, a shift that removes a longstanding point of friction and travel burden for applicants outside major urban centres.
Sam George said Ghana Post has secured new institutional logistics arrangements with Cotvets and Telecel Ghana, extending the company’s commercial footprint beyond government document delivery into broader corporate logistics contracts.
He said the company has also restocked and replenished its delivery fleet, an investment aimed specifically at strengthening its last-mile delivery capacity as demand for its courier and parcel services grows.
International Recognition: EMS Silver Status
Sam George highlighted an international recognition he described as particularly significant. “I’m also happy to announce that Ghana Post earned the EMS silver performance status,” he said. “Ghana is the only African country in the world in that category.”
The Express Mail Service performance ranking is an international benchmark used to assess national postal operators on service quality and delivery reliability, and Ghana’s placement in the silver tier without any other African nation reaching that same standard represents a notable distinction for the state enterprise.
Sam George added that Ghana Post also received an EMS customer care award from the Universal Postal Union, a further international acknowledgement of the company’s service quality improvements alongside its performance ranking.
Digital Platforms Leading Government by Example
Sam George tied Ghana Post’s transformation to a broader principle guiding his ministry’s approach to digital modernisation across government.
“We’re modernising government through our digital platforms because government itself must lead by example,” he said, framing Ghana Post’s operational overhaul as part of a wider effort to demonstrate that state-owned enterprises can adopt modern, technology-driven service models rather than continuing to operate on legacy structures ill-suited to current demand.
Ghana Post’s transformation fits within a broader pattern of improved performance across Ghana’s state-owned enterprises reported through 2026.
The State Interests and Governance Authority’s 2025 State Ownership Report found that Ghana’s SOEs collectively swung from a GH¢2.25 billion net loss in 2024 to a GH¢19.8 billion net profit in 2025, ending four consecutive years of sector-wide losses.
Ghana Post’s specific gains in passport delivery volume, new institutional contracts and international service recognition offer a detailed, institution-level illustration of the kind of operational improvement that broader SOE turnaround has been built on.
For a company once associated primarily with declining traditional mail services, Ghana Post’s repositioning around courier, logistics and secure government document delivery represents a substantial strategic pivot, one that Sam George’s figures suggest has translated into both measurable service delivery gains for citizens and formal international recognition of the improved quality behind that delivery.
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